Privacy Policy & Notice of Privacy Practices

Effective Date: June 18, 2026

At Clear TMS+, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy and Notice of Privacy Practices explains how we collect, use, disclose, and protect information obtained through our website and in the course of providing healthcare services. It also outlines your rights regarding your protected health information (PHI) under applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Our Commitment to Privacy

Clear TMS+ understands that your mental health information is highly personal and sensitive. We are committed to maintaining the confidentiality, integrity, and security of the information you share with us.

This notice applies to information collected through our website, patient communications, treatment services, and related healthcare operations.

Information We Collect

Website Information

When you visit our website, we may collect certain information, including:

  • Information you voluntarily submit through contact forms, appointment requests, or other communications

  • Your name, phone number, email address, and other contact details

  • Technical information such as IP address, browser type, device information, and website usage data

  • Information collected through cookies and analytics tools

Protected Health Information (PHI)

As a healthcare provider, we may collect protected health information related to:

  • Your mental health condition

  • Medical history

  • Treatment plans

  • Appointment records

  • Insurance information

  • Billing and payment information

  • Communications regarding your care

How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Provide mental health, TMS, medication management, and related healthcare services

  • Communicate with you regarding treatment or administrative matters

  • Verify insurance benefits and process claims

  • Improve our services and website functionality

  • Comply with legal and regulatory requirements

  • Respond to inquiries submitted through our website

We do not sell, rent, or trade your personal information to third parties.

Use and Disclosure of Protected Health Information

Treatment

We may use and disclose your PHI to provide, coordinate, and manage your healthcare treatment. This may include communication with physicians, therapists, healthcare providers, or others involved in your care when permitted by law.

Payment

We may use and disclose your PHI to obtain payment for services provided, including:

  • Insurance eligibility verification

  • Claims submission

  • Payment collection

  • Healthcare billing activities

  • Medical necessity reviews

Healthcare Operations

We may use and disclose your PHI for healthcare operations, including:

  • Quality improvement activities

  • Staff training and education

  • Compliance reviews

  • Administrative functions

  • Accreditation and licensing requirements

  • Business management and planning

Disclosures Permitted Without Authorization

In certain situations, federal and state law permit or require us to disclose PHI without your written authorization, including:

As Required by Law

We may disclose information when required by federal, state, or local laws, regulations, court orders, subpoenas, or other legal processes.

Public Health and Safety

We may disclose information to help prevent or reduce a serious and imminent threat to the health or safety of an individual or the public.

Abuse, Neglect, or Domestic Violence

We may report suspected abuse, neglect, or exploitation as required by law.

Health Oversight Activities

We may disclose information to government agencies responsible for healthcare oversight, audits, investigations, licensing, and regulatory compliance.

Judicial and Administrative Proceedings

We may disclose PHI in response to lawful court orders, subpoenas, or other legal proceedings when required or permitted by law.

Appointment Reminders and Care Communications

We may contact you regarding:

  • Appointment reminders

  • Treatment follow-ups

  • Care-related information

  • Administrative matters regarding your account

Business Associates

We may share information with trusted third-party service providers who perform functions on our behalf. These business associates are contractually required to maintain the privacy and security of your information.

Uses Requiring Your Authorization

Any use or disclosure of your PHI not described in this notice will generally require your written authorization.

You may revoke an authorization at any time by submitting a written request, except when we have already relied upon that authorization.

Your Rights Regarding Your Health Information

You have the following rights concerning your protected health information:

Right to Access

You may request access to inspect or obtain copies of your health records, subject to limited exceptions permitted by law.

Right to Request Amendments

If you believe information in your records is incorrect or incomplete, you may request a correction or amendment.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI made by our practice.

Right to Request Restrictions

You may request restrictions on how we use or disclose your information. While we will consider all requests, we are not required to agree to every requested restriction.

Right to Confidential Communications

You may request that we communicate with you using specific methods or at specific locations, and we will accommodate reasonable requests whenever possible.

Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this notice at any time.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Clear TMS+ or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Website Security

We implement reasonable administrative, technical, and physical safeguards to protect information collected through our website and healthcare operations.

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

For your protection, please do not submit highly sensitive medical information through website contact forms or unsecured email communications.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Understand visitor interactions

Cookies do not generally contain protected health information.

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites. Clear TMS+ is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any website they visit.

Changes to This Privacy Policy

Clear TMS+ reserves the right to update or modify this Privacy Policy and Notice of Privacy Practices at any time. Any revisions will become effective upon posting to our website unless otherwise required by law.

The most current version will always be available on our website.

Contact Us

If you have questions regarding this Privacy Policy, your privacy rights, or our privacy practices, please contact us:

Clear TMS+
344 Cleveland Ave SE, Suite H
Tumwater, WA 98501
Website: https://www.cleartmsplus.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.